Last‑Mile Logistics: Boosting Customer Satisfaction

The last mile shapes the customer’s final impression. Accurate ETAs, flexible delivery options and clear tracking improve satisfaction and repeat purchases.

What Improves Last‑Mile

• Accurate Addressing: Validate addresses at label creation.
• Carrier Mix: Use different carriers by region and SLA.
• Proactive Updates: Notify customers of exceptions early.

Measure and Iterate

Track on‑time delivery rate, first‑attempt success and feedback. Use these insights to adjust cut‑offs, packaging and carrier selection.