Fulfillment Process: How Does an Order Reach the Customer?

Order fulfillment covers all logistics steps required to deliver an e‑commerce order to your customer — from receiving inventory to packing, shipping and returns.

Key Steps of the Fulfillment Process

• Inbound Receiving: Goods are received securely and registered into the WMS.
• Picking: Items are picked from shelves according to the order.
• Packing: Products are protected and packed with compliant materials.
• Shipping: Parcels are handed over to the carrier, and a tracking number is created.
• Returns: If a return occurs, the item is received back, inspected and restocked if eligible.

Why It Matters

A well‑designed fulfillment process improves delivery speed and accuracy, lowers costs and increases customer satisfaction.