Privacy Policy

This policy applies to the website www.memnundepo.com, contact forms, reservation processes, customer communications and business notification channels operated by Memnun Depo Nakliyat Lojistik San. ve Tic. Ltd. Sti.

Address: Zafer Mah. 118.Sk. No 10, Esenyurt / Istanbul, Turkiye. Email: info@memnundepo.com. Phone: +90 212 758 42 14.

We may process name, surname, company name, email address, phone number, address, tax/invoice details, request and message content, service preferences, reservation details and operational service data.

When you use the website, we may process IP address, device/browser information, cookies or similar technical records, security logs and analytics data.

When you contact us through WhatsApp, email or similar channels, we may process your phone number, message content, delivery/read status and related communication records.

To provide quotation, reservation, fulfillment, warehousing, cargo, account statement, invoicing and customer support processes.

To respond to customer requests, send operational updates, measure service quality and maintain security.

To send invoice, payment, account statement, shipment and operational status notifications by email, WhatsApp or similar channels.

To comply with legal obligations, maintain accounting and tax records and protect our rights in case of disputes.

Personal data may be processed based on contract formation or performance, compliance with legal obligations, legitimate interests, explicit consent and other legal bases recognized by applicable law.

Where required, separate consent is obtained for commercial electronic communications and optional marketing notifications.

Your data may be shared with hosting, software, email, WhatsApp/Meta, analytics, accounting, payment, cargo, logistics and customer support service providers only to the extent necessary to provide the relevant service.

Data may be disclosed to authorized public institutions, courts or regulators when required by law.

Because some technology providers may be located abroad, data may be transferred internationally as part of the technical service infrastructure.

Our website may use strictly necessary cookies, performance/analytics tools and technical security logs.

You may delete or block cookies through your browser settings. Some features may not function as expected if cookies are disabled.

Personal data is retained for as long as necessary for the processing purpose and within the legal retention periods required by applicable law.

When the retention purpose ends, data is deleted, destroyed or anonymized.

You may contact us at info@memnundepo.com to exercise your rights under applicable personal data protection laws, including the Turkish Personal Data Protection Law no. 6698.

Your request should include enough information to verify your identity and describe the scope of your request. We evaluate requests within the periods required by law.

Operational notifications may be sent where necessary to provide the service. If you do not wish to receive commercial or optional notifications, please contact us at info@memnundepo.com.

If you do not wish to receive WhatsApp communications, please notify us through the relevant message channel or by email.

This policy may be updated from time to time. The current version becomes effective when published on this page.