Reverse Logistics and Returns Management

Returns are inevitable. Well‑structured intake, grading and restocking keep costs under control while protecting the customer experience.

A Practical Returns Flow

• Authorization: Capture reason codes and link to the order.
• Receiving: Inspect condition and classify (resellable, damaged, rework).
• Disposition: Restock, refurbish or scrap based on policy.

Reporting

Track return rates, root causes and processing time to spot product and process issues worth fixing.